Privacy Policy 
 

I understand that I have a responsibility to protect and respect your privacy and look after your personal data.

This Privacy Notice explains what personal data I collect, how I use your personal data, reasons I may need to disclose your personal data to others and how I store your data securely.  For clarity, I may be both data controller and processor for your personal data under certain circumstances.  This policy is subject to change.  This Privacy Notice is in accordance with Data Protection law changes as of 28th May 2018.

Who Am I

I am a counsellor registered with the BACP (British Association of Counselling and Psychotherapy) and working within their Ethical Framework.   I am also a Mental Health First Aid England Associate Member.

How the law protects you

Data protections laws state that I am only able to process personal data if I have valid reasons to do so.  The reasons I process your personal data include, but are not limited to, your consent, performance of a contract, billing and to contact you.

How do I collect personal data from you

I receive information from you in person, if you contact me by phone or email or when you inform me of any other manner.

What type of data do I collect from you?

The personal data I collect from you includes your name, address, email address, phone numbers and payment information.  I keep notes in accordance with the law and British Association for Counselling and Psychotherapy (BACP) guidelines.  I may also retain records of your queries and correspondence in the event you contact me.

How do I use your data?

I use information about you in the following ways :

To comply with my contractual obligations with you

To provide customer care, including responding to your requests

To keep track of billing and payments

To inform you of service and price changes

To complete relevant MHFA documentation on the MHFA England Instructor platform at mhfaengland.org (Where applicable)

Retention periods

I will keep your personal data for the duration of the period you are a customer or a client. I shall retain your data only for as long as necessary in accordance with applicable laws.  I may keep your data for up to 7 years after our work together.  I may not be able to delete your data before this time due to legal and/or accountancy obligations.

Who has access to your personal data?

I do not and never shall sell your personal data to third parties for marketing or advertising purposes.   In the event of my death or sudden illness, If you are a current counselling client, I have appointed a Therapeutic Executor who will take care of contacting you on my behalf. They are a qualified counsellor/therapist and adhere to the same ethical framework and confidentiality that I adhere to. They will only access your contact details in an emergency.

Your Rights

Preventing the use of processing personal data may delay or prevent me from fulfilling contractual obligations to you.  It may also mean that I am unable to provide my services.

You have the right to object to my use of your personal data, or to ask me to delete, remove or stop using it.  This is known as your right to be forgotten.  There are legal and accountancy reasons why I will need to keep your data but please do inform me if you think I am retaining or using your personal data incorrectly.

Accessing and updating your data

Please let me know if your information (i.e. email address) changes.

You have the right to access the information I hold about you.  Please email your request to ann@tynecounselling.co.uk.

Where I store your personal data

Contract details, personal data and counselling notes will be held at my home address (available on request), in a secure filling cabinet.  Counselling notes will be held in online in One Drive and will require Two Step Password Authentication.

Liability

I agree to take reasonable measures to protect your data in accordance with applicable laws.

I am registered with the ICO.  My ICO registration number is ZA842928.

Data Breaches

In the event of a data breach, I shall ensure that my obligations under applicable data protection laws are complied with where necessary.

Your right to make a complaint

You have the right to make a complaint about how I process your personal data to the Information Commissioner :

https://ico.org.uk/concerns/

Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Tel 0303  123 1113